Netplay Privacy Policy — Your Privacy Is Our Priority

01 Introduction

Netplay ("we", "Platform", "Company") is fully committed to protecting the privacy and security of the personal information of every user who registers and uses our services. This Privacy Policy is established to transparently explain how we handle your personal data from the moment you browse our website through to your time as a registered member.

This document applies to all Netplay platform users — including website visitors, registered members, and any individual who interacts with our customer support services. By continuing to use the Netplay platform after reading this policy, you provide your informed consent to the practices described herein.

02 Types of Personal Data We Collect

In operating our platform and complying with applicable legal requirements, Netplay collects various categories of personal information from our users. Generally, the data collected can be divided into three main categories:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, religious beliefs, or political affiliations unless required by specific legal obligations.

03 How We Collect Data

Netplay collects your personal information through several distinct channels during your use of our platform:

• Account Registration: When you register as a new member, you are required to complete a registration form with basic information such as your name, email, phone number, and password.
• Identity Verification (KYC): To comply with anti-money laundering (AML) requirements, we require identity verification documents such as a copy of your national ID or passport and proof of address.
• Financial Transactions: Every time you make a deposit or withdrawal, our system automatically records the transaction details including the amount, payment method, and timestamp.
• Platform Usage: Technical and activity data is collected automatically via cookies, server logs, and similar tracking technologies as you browse and use the platform.
• Support Interactions: When you contact our support team via live chat or email, the conversation is recorded for quality control and troubleshooting purposes.
• Social Media Accounts: If you choose to register or log in using a third-party social media account, we receive your basic profile information with the permission you grant.

04 Purpose of Personal Data Use

Netplay uses collected personal data solely for legitimate, pre-stated purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your user account, including registration processing and identity verification.
• Transaction Processing: Processing deposits, withdrawals, and all other financial activities in your account securely and accurately.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including AML, KYC, and financial reporting requirements to the relevant authorities.
• Platform Security: Detecting, investigating, and preventing any fraudulent activity, unauthorised access, or misuse of the platform.
• Service Improvement: Analysing usage patterns to improve the user experience, develop new features, and optimise platform performance.
• Service Communications: Sending important notifications related to your account, transactions, terms changes, and security updates.
• Customer Support: Providing effective technical assistance and support based on your interaction history and account information.
• Promotions (with consent): Sending promotional information, bonus offers, and the latest updates about netplay if you have consented to receive them.

05 Data Sharing With Third Parties

Netplay does not sell, rent, or trade our users' personal data to any third party for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties:

• Payment Service Providers: To process your financial transactions, we share the necessary information with approved payment gateway providers such as DuitNow, FPX, and eWallet operators. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Third-party game providers may receive minimal technical data to enable games to function correctly and fairly.
• Regulatory Authority: netplay is required to disclose certain information to regulatory bodies, law enforcement agencies, or courts when legally obligated to do so.
• Identity Verification Services: Licensed third-party KYC and AML service providers may assist us in verifying your identity documents.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the new entity — users will be notified in advance.

06 Data Security Measures

Netplay implements multiple layers of technical and organisational protection to ensure your personal data remains secure from unauthorised access, theft, or damage at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with the highest-level Transport Layer Security (TLS) encryption.
• Static Data Encryption: Sensitive data stored in our databases — including financial information and identity documents — is encrypted using the AES-256 algorithm.
• Strict Access Controls: Only authorised staff with a legitimate business need are permitted to access users' personal data. All access is logged and monitored.
• Two-Factor Authentication (2FA): Two-factor authentication is available and strongly encouraged for all user accounts to add an extra layer of security.
• Regular Security Audits: netplay conducts regular penetration testing and security audits by independent cybersecurity firms to identify and address any vulnerabilities.
• Incident Response Plan: We have a comprehensive incident response procedure in place. In the event of a data breach, affected users will be notified within 72 hours.

07 Use of Cookies and Tracking Technologies

The netplay platform uses cookies and similar tracking technologies to enhance user experience and collect analytics data. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Storing user preferences such as language, display settings, and frequently entered information to streamline repeat use.
• Analytics Cookies: Helping us understand how users interact with the platform — pages visited most, time spent, and navigation paths.
• Performance Cookies: Used to monitor and improve the platform's technical performance, ensuring fast page load times and a smooth gaming experience.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

08 User Rights Regarding Personal Data

As a netplay user, you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

09 Children's Data Protection

The netplay platform is a service intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

Should we find that personal data from a child under 18 has been collected without proper age verification, we will take immediate action to delete the information and close the account in question.

10 Cross-Border Data Transfers

As an online platform, your personal data may be processed or stored on servers located outside Malaysia. However, netplay ensures that all cross-border data transfers are carried out in compliance with strict data protection standards.

The protective measures we apply for international data transfers include:

• Ensuring that recipient countries maintain an equivalent or higher level of data protection.
• Using approved standard contractual clauses to safeguard data during transfers.
• Executing comprehensive data processing agreements (DPA) with all overseas vendor partners.
• Conducting risk assessments prior to any new data transfer to a different jurisdiction.

11 Data Retention Period

Netplay retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to meet our legal obligations. The following are our general data retention period guidelines:

• Active Account Data: Retained for the duration your account is active, plus at least 5 years after account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for 5 years after account closure or the end of the business relationship.
• Communication Logs: Live chat and email records are retained for 2 years for quality control and dispute resolution purposes.
• Technical Data: Server logs and analytics data are retained for 12 months before being deleted or anonymised.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be personally identified with you.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how netplay handles your personal data, we encourage you to contact us through the following channels:

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests involving the right to erasure or data portability, please allow up to 30 business days for full resolution.